FAQ

How long does it take to process my order?

We process all orders within 1 to 3 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number.

How long does shipping take?

Shipping times vary based on your location. Most orders within Europe arrive within 3 to 7 business days. International orders may take 7 to 21 business days. These are estimated timeframes and may vary depending on customs and local carriers.

How can I track my order?

As soon as your order ships, we will send you a tracking number via email. You can use it to track the delivery status directly on the carrier’s website.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary based on your country. All international orders are subject to local customs and import duties, which are the buyer’s responsibility.

Can I cancel or change my order after placing it?

Orders can only be modified or canceled if they have not yet been processed or shipped. If you need to make a change, please email us as soon as possible at contact@lunarcore.shop.

What if I receive a damaged or defective item?

If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number and clear photos of the product. We’ll either send a replacement or issue a refund depending on the situation.

What is your return policy?

You can return your item within 30 days of receiving it, as long as it’s unused and in its original packaging. Please visit our Returns and Refunds page for full details or email contact@lunarcore.shop to start the process.