Shipping Policy
This Shipping Policy explains how and when your order will be processed and delivered when you shop at Lumivantor.com. Our store is operated by LUNARCORE LLC, based at 271 W. Short St Ste 410 #2110, Lexington, Kentucky 40507, United States. For shipping-related questions, reach out to us at contact@lunarcore.shop.
Processing Time
All orders are processed within 1 to 3 business days after purchase. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take slightly longer, but we will notify you of any delays.
Estimated Delivery Times
Delivery time begins once the order is processed and shipped. The estimated timeframes are as follows:
Within the Netherlands or Europe: 3 to 7 business days
International orders: 7 to 21 business days
Please note that these are average estimates and may vary depending on your location and customs processing.
Shipping Costs
Shipping charges are calculated at checkout based on the delivery address, weight, and dimensions of the package. The final cost will be displayed before you confirm your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery at any time. Please allow up to 48 hours for the tracking link to become active.
Customs, Duties, and Taxes
International shipments may be subject to import taxes, customs duties, and fees once the package reaches the destination country. These charges are the responsibility of the customer. We are not responsible for any additional customs fees or delays due to customs procedures.
Shipping Delays
Occasional delays may occur due to factors beyond our control, such as extreme weather, customs inspections, or carrier issues. While we do our best to ensure timely delivery, we cannot guarantee exact arrival dates.
Incorrect Addresses
Please make sure your shipping information is accurate before confirming your order. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided at checkout.
Lost or Stolen Packages
If your tracking shows delivered but you have not received your package, contact us at contact@lunarcore.shop. We will investigate and assist you in resolving the issue. If a package is lost in transit, we will take appropriate action to replace or refund your order.
Undeliverable Packages
If a package is returned to us due to being undeliverable or unclaimed, we will contact you for an updated address. Reshipping fees may apply depending on the circumstances.
Contact Us
For questions about your shipment or to report any delivery issues, you can contact our support team at contact@lunarcore.shop.