Returns And Refunds

This Returns and Refunds Policy applies to purchases made on Lumivantor.com, operated by LUNARCORE LLC, located at 271 W. Short St Ste 410 #2110, Lexington, Kentucky 40507, United States. For questions or concerns, you may reach us at contact@lunarcore.shop.

Return Eligibility

You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. A valid proof of purchase is required. Return shipping costs are covered by the customer unless the product is damaged or incorrect.

Items Not Eligible for Return

Certain items cannot be returned. These include final sale items, perishable goods, custom or personalized products, personal care items, and gift cards or digital downloads.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it. Include your order number and clear photos of the issue. After verification, we will offer a replacement or a full refund.

Refund Process

Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5 to 10 business days. Please note that original shipping fees are not refundable.

Exchanges

We do not process direct exchanges. If you need a different item, please return the original one for a refund and place a new order separately through the website.

Initiating a Return

To initiate a return, email contact@lunarcore.shop with your order number and reason for the return. If the return is due to damage, include clear images showing the issue. Our team will respond within 1 to 2 business days with next steps.

Delayed or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check your bank account, then contact your payment provider. Processing times vary depending on the financial institution. If the refund still has not appeared, contact us at contact@lunarcore.shop for assistance.